Health Care Interpreter Service
Quality Assurance
SWAHC HCIS Quality Assurance mechanisms focus primarily on the interpreting service delivery, with special emphasis on the performance of interpreters. Our Interpreters-in-Charge conduct ongoing performance monitoring, through both telephone surveying and on-the-job appraisal, providing feedback and guidance to interpreters as required.
Strategies to monitor and improve the accuracy and responsiveness of the bookings system and other administrative procedures are also in place.
SWAHS HCIS follows formal procedures for managing complaints, whereby all complaints are recorded in a register and those confirmed in writing are fully investigated.
The management of complaints has proven very valuable in highlighting procedural problems that require attention, or staff issues that require further training or clarification, as well as in building relationships with the health care providers using SWAHS HCIS.
If you experience any problems with SWAHS HCIS services, we would appreciate your feedback.
Our Quality Assurance form [PDF] contains information on our complaint procedure and can be used for reporting any comments. Please fax the form to (02) 8840 3789. Scanned copy can be emailed to hcis@wsah.nsw.gov.au
Last updated: 6th March, 2007
