Link Line
1800 811 620
The Link Line telephone service was established in 1992 as part of the Board's commitment to recognise and work with the community of western Sydney. Link Line has provided a recognisable access point for information on health services and provides prompt and appropriate responses to queries and problems. Link Line is building on the success of previous years - we have answered nearly 5000 calls since we began and now people helped in the past are coming back again when they need us.
Some of Link Line's achievements include:
- reaching Italian Maltese, Spanish, Cantonese and Korean-speaking clients through our interpreter facility;
- resolvlng wide-ranging concerns of cllents such as
- placement on waiting lists,
- inpatient services,
- counselling,
- quit smoking contacts,
- determining eligibility for service,
- transport and community nursing services;
- resolving queries before and after hours - 10% of calls are received outside normal working hours;
- assisting staff to deal with difficult situations
- resolving 80% of calls within ten minutes Link Line provides access 24 hours a day, 7 days a week. Concerns are dealt with promptly, most of the time an answer can be given immediately. Where calls are referred on 90% are resolved within 25 minutes, and almost all are resolved within the hour
